We understand mistakes can happen when rebuilding or modifying custom vehicles. In most cases, we are happy to exchange incorrect orders. However, we are unable to exchange or refund custom made wiper arms.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we generally can not offer you a full refund or exchange, but we also understand building classic cars takes time and sometimes parts are ordered early. Please contact us if you need to return or exchange parts that have past the 30 day return period.
Please contact us BEFORE sending your items back for a refund. If you do not contact us before returning, your items may not be refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, original packaging, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: admin@classicwipersandmirrors.au
Exchanges
We all make mistakes from time to time and we are happy to exchange your items if you ordered incorrectly. Please contact us first before returning.
We only replace items if they are defective or damaged. (please contact us first) If you need to exchange it for the same item, send us an email at: admin@classicwipersandmirrors.au
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All our products are shipped with a buyer signature upon receipt requirement. If you are unable to sign for the shipment, your parcel will be taken to the nearest Australia Post (or Agent) for signature upon collection. If the parcel is not collected, and subsequently returned to us, you will be responsible for the returen to sender costs (if any are charged) and any further shipping costs to send the parcel back to you. If you do not wish to have the signature upon delivery option, you will be responsible for the delivery of your parcel should it go missing once delivered.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Our preferred shipping method is Australia Post. They offer free tracking and signature on delivery for a nominal fee. https://auspost.com.au/
Need help?
Contact us at: admin@classicwipersandmirrors.au for questions related to refunds and returns.